The Overseas Students Ombudsman has published fact sheets on common complaint issues:
Attendance – This fact sheet is about maintaining satisfactory attendance to meet the conditions of a student visa.
Course progress – This fact sheet is about maintaining satisfactory course progress.
Education agents – Many international students who choose to study in Australia use the services of an education agent. This fact sheet is about education agents and what students should do if they think something is not right.
Fees and refunds – This fact sheet includes answers to common questions we receive from international students when they disagree with their education providers about fees and refunds.
Transferring between education providers – This factsheet is about transferring between education providers and includes some information students should know and consider before applying to transfer to another education provider.
Written agreements – The written agreement is a legal contract between a student and the education provider. This factsheet provides some basic information to students about written agreements. Written agreements (also called ‘enrolment agreement’ or a ‘letter of offer’) are a legal contract between the student and provider.
Overseas Student Health Cover – Overseas Student Health Cover (OSHC) is a type of insurance policy which covers international students for certain health-related expenses while they are in Australia. This can include doctor’s visits and some hospital expenses. This factsheet provides an overview of student rights and responsibilities.
Grades and assessments – This factsheet is about making a complaint if you are unhappy about your mark, grade, exam result or other measure of competency.